Privacy Policy
Privacy Policy
Last updated: 2 June 2026
This Privacy Policy applies to all services provided by Nora Norwich, reachable at info@noranorwich.co.uk. We respect the privacy of our customers and process the personal information you provide to us confidentially and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What information we collect
We collect personal information that you provide to us when placing an order, creating an account, or contacting our customer service team, including:
- Full name
- Delivery and billing details
- Email address
- Phone number
- Payment details (processed via our payment provider and not stored on our servers)
- IP address and device/browser information
- Order and transaction history
- Information about your activity and behaviour on our website (via cookies)
Purposes of processing
We process your personal information for the following purposes:
- Processing, dispatching, and invoicing your orders
- Providing customer service and support
- Sending order updates, tracking information, and other relevant communications
- Improving our services, website, and product range
- Preventing and detecting fraud and misuse
- Sending marketing communications, but only where you have given your consent
Legal bases
We process your personal information on the basis of:
- Performance of a contract - to fulfil your order
- Consent - for example, for marketing communications
- Legal obligation - such as tax and financial record-keeping requirements
- Legitimate interests - such as fraud prevention and improving our services
Sharing information with third parties
We only share your personal information with third parties where necessary for the provision of our services, including:
- Our payment provider: Shopify Payments
- Our shipping and delivery partner: Royal Mail
- Our supplier(s), for the processing and dispatch of your order
- Providers of analytics and marketing services, where applicable and subject to your cookie preferences
Where required, data processing agreements are in place with these parties. We never sell your personal information to third parties. As some orders may be dispatched directly by a supplier located outside the UK, including in China, your personal information may be transferred outside the UK. Where this happens, we apply appropriate safeguards in accordance with applicable data protection laws.
Retention period
We do not retain your personal information for longer than necessary for the purposes for which it was collected, or for as long as we are legally required to retain it, such as for financial records for 7 years.
Cookies
Our website uses cookies to improve functionality, analyse visitor behaviour, and support marketing activities. Please see our separate Cookie Policy for more information. You can adjust your preferences at any time via the cookie banner or through your browser settings.
Security
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. All payments are processed via a secure SSL connection.
Your rights
You have the right to request access to, rectification of, erasure of, or restriction of your personal information. You also have the right to object to processing, withdraw your consent, and request data portability. To exercise any of these rights, please contact us at info@noranorwich.co.uk.
You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO), via .
Contact
Nora Norwich
Email: info@noranorwich.co.uk