Returns and Refund Policy

At Nora Norwich, we want you to feel comfortable shopping with us. This Returns and Refund Policy explains how returns, refunds and our 30 day money back guarantee work. This policy applies to purchases made through noranorwich.co.uk.

30 day money back guarantee
We offer a 30 day money back guarantee. Contact us within 30 days of receiving your order at: info@noranorwich.co.uk. Please include your full name, order number, email address, reason for return, and photos if the item is damaged, faulty or incorrect.

Return approval
Do not send items back before contacting us. All returns must first be approved by Nora Norwich by email. Returns must often be sent directly to our supplier, which may be located in China.

Return shipping costs
For change of mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.

Tracking required for returns
The customer must provide valid return tracking details. A refund can only be processed after the item is received and confirmed.

Condition of returned items
Items should be unworn, unwashed, unused, in original condition, with tags and packaging where possible.

Items not eligible for return
Gift cards, final sale items, personal/hygiene items, worn/washed/used items, and returns without approval.

This does not limit your rights under the Consumer Rights Act 2015.

Faulty, damaged or incorrect items
Contact us as soon as possible at: info@noranorwich.co.uk with your order number, issue description and photos.

Refund processing
Once approved, refunds go back to your original payment method — allow time for your bank to process it.

Exchanges & cancellations
Contact us at: info@noranorwich.co.uk. Cancellations are possible if the order hasn't yet shipped.

Contact us
info@noranorwich.co.uk